Privacy Policy
Effective date: October 4, 2026 · Last updated: October 4, 2026
This Privacy Policy explains how G.O.A. Marine Concierge (“G.O.A. Marine Concierge,” “we,” “us,” or “our”) collects, uses, shares and protects information when you use the Marine Concierge mobile application for iOS and Android (the “App”), this website, and related services (together, the “Services”).
1. Who we are
G.O.A. Marine Concierge is based in Panama City, Florida, USA. The App is a marketplace and concierge service that connects boaters (“Boaters” or “Clients”) with slip and dock owners and marine service and provisioning providers (“Owners” and “Providers”). We are responsible for the personal information described in this policy. You can reach us at support@goamarineconcierge.com.
2. Information we collect
Information you provide
- Account information: email address, name, password (stored in hashed form by our authentication provider; we never see it in plain text), and your account role (Boater/Client, Owner, or Provider).
- Profile and listing information: optional profile details, boat details you choose to add (such as name, make, length), and, for Owners and Providers, business name, listing descriptions, services offered, pricing, availability and cancellation policies.
- Bookings and orders: slip and dock reservations, service bookings, provisioning orders (for example food, ice, fuel, and Tackle & Gear), quote requests and quotes, dates, times, amounts, and booking status.
- Messages: the content of messages you send and receive through in-app messaging between Clients and Owners/Providers, along with timestamps.
- Reviews and ratings: ratings and written reviews you post. Reviews are displayed publicly to other App users together with your display name.
- Photos and files: images you upload, such as profile photos, listing photos, and photos attached to quote requests or messages. Please avoid uploading photos that include other people’s personal information without their permission.
- Location you provide: addresses, marina names, slip locations or other location details you choose to type in or share (see Location).
- Support communications: information you send when you contact us.
Information collected automatically
- Push notification tokens: if you allow notifications, a device push token that lets us send you notifications (see Push notifications).
- Rewards activity: points earned and redeemed and your rewards tier (Bronze, Silver or Gold), calculated from your activity in the App.
- Technical information: basic device and app information needed to operate the Services, such as app version, operating system, and server logs (which may include IP address and timestamps) used for security, debugging and preventing abuse.
Information from payment processing
Payments are processed by Stripe. We receive limited information from Stripe, such as payment status, amount, the last four digits and brand of a card, and, for Owners and Providers, the status of their Stripe connected account and payouts. We do not receive or store full card numbers or card security codes.
We do not use advertising identifiers, we do not sell personal information, and we do not use your information for third-party advertising or cross-app tracking.
3. How we use information
- To create and manage your account and authenticate you.
- To provide the marketplace: displaying listings, processing bookings, orders and quote requests, and facilitating communication between Clients and Owners/Providers.
- To process payments, platform fees, refunds and payouts through Stripe.
- To operate the rewards program and calculate points and tiers.
- To send transactional notifications (for example booking confirmations, new messages, quote responses and reminders).
- To display reviews and maintain the trust and safety of the community.
- To provide customer support and respond to requests.
- To detect, prevent and investigate fraud, abuse, security incidents and violations of our Terms of Service.
- To maintain and improve the Services, and to comply with legal obligations.
4. How we share information
We share personal information only as described here:
- With other users, as needed for a transaction: when you book, order or request a quote, the relevant Owner or Provider receives the information needed to fulfill it (such as your name, booking details, messages, and any boat or location details you provide). Clients see Owner/Provider listing and profile information. Reviews and display names are visible to App users.
- With service providers that process data on our behalf (see Service providers).
- For legal reasons: if required by law, subpoena or other legal process, or when we believe in good faith disclosure is necessary to protect rights, property or safety, or to investigate fraud.
- Business transfers: in connection with a merger, acquisition, financing or sale of assets, subject to this policy’s protections.
- With your consent or at your direction.
We do not sell or rent your personal information.
5. Service providers (processors)
We use the following third parties to operate the Services. They process information on our behalf under their own terms and privacy policies:
| Provider | Purpose | Data involved |
|---|---|---|
| Supabase (privacy) | Database hosting, authentication, file storage and backend services. Supabase acts as our data processor and host. | Account data, profiles, listings, bookings, messages, reviews, uploaded photos, rewards data, push tokens |
| Stripe (privacy) | Payment processing, platform fees, refunds and payouts to Owners and Providers, identity verification for payouts | Payment card and bank details (collected directly by Stripe), transaction data, payout account information |
| Expo push notification service (Expo / 650 Industries; privacy), with Apple Push Notification service and Google Firebase Cloud Messaging | Delivering push notifications to your device | Device push token and notification content |
6. Payments
All payments in the App are processed by Stripe, Inc. When you pay, your card information is entered into and stored by Stripe, not by us. Owners and Providers receive payouts through Stripe Connect and may be asked by Stripe to provide identity, tax and bank account information directly to Stripe. Our platform fee is collected through Stripe at the time of payment. Stripe’s use of your information is governed by the Stripe Privacy Policy.
7. Location
We collect location information only if you provide it, for example by entering an address, marina or slip location, or a delivery point for provisioning. If a future version of the App offers to use your device’s location (for example to show nearby slips), it will only do so after you grant permission through your device’s system prompt, and you can turn that permission off at any time in your device settings. We do not track your location in the background.
8. Push notifications
If you allow notifications, the App generates a push token through the Expo push notification service, which works with Apple and Google to deliver notifications to your device. We store this token with your account to send transactional notifications such as booking updates, messages and quotes. You can turn off notifications at any time in your device settings. Tokens are deleted when you delete your account and may be removed when they expire or become invalid.
9. Data retention
We keep personal information for as long as your account is active and as needed to provide the Services. After you delete your account, we delete or anonymize your personal information within 30 days, except:
- Transaction and payment records (bookings, orders, amounts, fees and payouts) may be retained for up to 7 years to meet tax, accounting and legal obligations, and to resolve disputes or chargebacks.
- Messages you exchanged with other users may remain visible to the other party in their conversation history, but will no longer be linked to your profile.
- Reviews you posted may be deleted or anonymized (shown without your name).
- Information we must keep to comply with law, enforce our terms, or prevent fraud and abuse.
- Backups are overwritten on a rolling basis and may persist for a limited time before being purged.
Stripe retains payment information according to its own legal obligations and policies.
10. Your choices and rights
- Access and correction: you can view and update most account and profile information in the App. You may also contact us to request a copy of your personal information or to correct it.
- Deletion: you can request deletion of your account and personal information (see below).
- Notifications: you can disable push notifications in your device settings.
- Photos and location: you control what photos and location details you share, and can revoke device permissions at any time.
Depending on where you live, you may have additional rights under applicable law (for example, the right to know, delete, correct or port your data, and to not be discriminated against for exercising these rights). To exercise any right, email support@goamarineconcierge.com. We will verify your request using the email address on your account and respond within the time required by law.
11. Account and data deletion
You can request deletion of your account and associated data at any time:
- In the App: use the account deletion option in your account settings, where available.
- On the web: follow the instructions on our account deletion page.
- By email: send a request from the email address on your account to support@goamarineconcierge.com with the subject “Account deletion request.”
Deleting your account removes your profile, listings, photos, push tokens, rewards points and other personal information as described in Data retention. Rewards points have no cash value and are forfeited on deletion. Owners and Providers should resolve any pending bookings and payouts first; Stripe connected account data is managed by Stripe.
12. Security
We use reasonable administrative, technical and physical safeguards to protect personal information, including encryption in transit (HTTPS/TLS), access controls and row-level security on our database, and reliance on PCI-compliant Stripe for card data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
13. Children’s privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. You must be at least 18 years old (or the age of majority where you live) to create an account, book, pay or receive payouts. If you believe a child under 13 has provided us with personal information, contact us at support@goamarineconcierge.com and we will delete it.
14. Where data is processed
We are based in the United States, and our service providers may process and store data in the United States and other countries. By using the Services, you understand that your information may be processed in the United States, where data protection laws may differ from those in your country.
15. Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you in the App or by email and update the “Last updated” date above. Your continued use of the Services after changes take effect means you accept the updated policy.
16. Contact us
Questions or requests about this policy or your information:
G.O.A. Marine Concierge
Panama City, Florida, USA
Email: support@goamarineconcierge.com
This policy is governed by the laws of the State of Florida, USA, without regard to conflict-of-law principles, except where applicable law requires otherwise.