Support & FAQ
We’re here to help boaters, slip owners and providers.
Contact support
Email us at support@goamarineconcierge.com. Please include the email address on your account, your device (iPhone or Android), and a short description of the issue. Screenshots help.
Frequently asked questions
When will the app be available?
Marine Concierge is coming soon to the Apple App Store and Google Play. Check back on our home page for launch news.
Where does Marine Concierge operate?
We’re based in Panama City, Florida, and focused on Panama City, Panama City Beach, the Emerald Coast and the wider Florida Panhandle.
How do I book a slip or dock?
Open the app, browse available slips and docks, choose your dates, review the price and cancellation policy, and confirm your booking with secure payment through Stripe.
How do I request a quote for marine electronics or other services?
Choose the service you need (such as marine electronics install and repair, detailing or maintenance), describe the job, add photos if helpful, and send your request. Providers can reply with quotes and message you in the app.
Can I order provisions?
Yes. Where available, you can order provisioning such as food, ice, fuel and Tackle & Gear through the app.
How do payments work? Is my card information safe?
All payments are processed by Stripe. Your card details are entered into and stored by Stripe; we never store full card numbers. Owners and providers receive payouts through Stripe after a platform fee.
What is the cancellation policy?
Each slip, dock or service sets its own cancellation policy, which is shown on the listing before you book. See our Terms of Service for details.
How do rewards work?
You earn points on eligible bookings and orders. As your points grow you move through Bronze, Silver and Gold tiers. Points have no cash value.
How do I list my slip or service?
Create an Owner or Provider account in the app, add your listing details, photos, pricing, availability and cancellation policy, and connect Stripe to receive payouts. Want early access? Email us.
Are providers employed by Marine Concierge?
No. Owners and providers are independent businesses and individuals responsible for their own services, licenses and insurance. Read more in our Terms of Service.
How do I turn off notifications?
You can turn push notifications off at any time in your phone’s settings for the Marine Concierge app.
Delete your account and data
This section explains how to request deletion of your Marine Concierge account and associated data, as provided by G.O.A. Marine Concierge, the developer of the Marine Concierge app.
Option 1: In the app
- Open the Marine Concierge app and sign in.
- Go to your Account / Profile settings.
- Choose Delete account and confirm.
Option 2: By email (no app needed)
- Email support@goamarineconcierge.com from the email address associated with your account.
- Use the subject line “Account deletion request.”
- We may reply to verify your identity before processing the request.
You can also ask us to delete specific data (for example certain photos, reviews or messages) without deleting your whole account, using the same email address.
What gets deleted
- Your account and login (email, name, role) and profile details
- Boat details, listings and uploaded photos
- Push notification tokens
- Rewards points and tier status (points are forfeited)
- Reviews you wrote are deleted or anonymized; messages are unlinked from your profile
What we keep, and for how long
- Deletion is completed within 30 days of a verified request.
- Transaction and payment records (bookings, orders, amounts, fees, payouts) may be kept for up to 7 years for tax, accounting, legal and dispute purposes.
- Messages you sent may remain visible to the other participant in their conversation history.
- Backups are purged on a rolling basis. Stripe retains payment data under its own policies.
Owners and providers should resolve pending bookings and payouts before deletion. See our Privacy Policy for full details.